The rough roll out of Healthcare.gov should be a “teachable moment” for agencies, according to the administration’s top IT official.
Federal chief information officer Steven VanRoekel said the project was complex and attempted to integrate a variety of legacy systems — something that had not been done on that scale before.
“We should be proud of the boldness by which we approached this,” he said while attending the Executive Leadership Conference in Williamsburg, Va., on Tuesday.
The Oct. 1 launch of the federal health insurance exchanges has been plagued by technical glitches, slow load times and error messages. The administration has promised to fix the issues by the end of November.
But he said as agencies work on their own processes, they should use Healthcare.gov to analyze their own processes and make sure they are developing IT projects faster and with a modular approach to build upon later.
He said agencies should “get very aggressive” about reforming many aspects of how they operate and to think daily about what are the best ways to improve.
“Our goal is to definitely fix this thing and make sure its working and meets peoples expectations,” VanRoekel said.