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HHS apologizes for rocky website rollout

Oct. 30, 2013 - 09:00PM   |  
By ANDY MEDICI   |   Comments
US-POLITICS-ECONOMY-HEALTH
Health and Human Services Secretary Kathleen Sebelius testifies Wednesday before the House Energy and Commerce Committee hearing about the troubled launch of the healthcare.gov website on Capitol Hill in Washington. (Karen Bleier / AFP via Getty Images)

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Health and Human Services Secretary Kathleen Sebelius apologized Monday for the technical glitches that have plagued the Healthcare.gov website.

“You deserve better. I apologize. I'm accountable to you for fixing these problems,” she said at a hearing before the House Energy and Commerce Committee. .

She said the experiences of many Americans has been “frustrating” and that she is committed to fixing those problems “as soon as possible.”

Sebelius also said that a subset of the contractors for Healthcare.gov have not met HHS expectations and that has resulted in many of the problems visitors experienced initially. But she added that HHS has made a number of improvements and updated the site many times.

“We are pleased with these quick improvements, but we know there is still significant, additional work to be done,” she said.

The administration has promised to fix Healthcare.gov by the end of November.

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