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CMS asks HealthCare.gov visitors to try again

Nov. 12, 2013 - 06:00AM   |  
By ANDY MEDICI   |   Comments
US-POLITICS-HEALTH-OBAMA
The government has sent emails inviting people to come back to HealthCare.gov to re-attempt enrollment. (Karen Bleier/AFP via Getty Images)

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The Centers for Medicare and Medicaid services will begin sending emails to 275,000 visitors who were unable to complete their health insurance application on HealthCare.gov, according to the agency.

The Oct. 1 launch of the federal health insurance exchanges and HealthCare.gov has been plagued by technical glitches, slow load times and error messages. The administration has promised to fix the issues by the end of November.

Julie Bataille, director of communications for the Center for Medicare Services, said the emails would be sent “in waves” over the next week.

“Today we are beginning to send messages to those consumers who had account creation issues that they can now try again,” Bataille said.

She said the administration has fixed a “majority” of the issues plaguing the account creation process, and CMS is confident that people can now sign up and create accounts with a minimum of problems.

But she said CMS is still working to fix glitches in the insurance application process and has already upgraded the system for a more stable and user friendly experience.

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