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GSA rolls out live chat assistance for schedules program

Dec. 10, 2013 - 01:33PM   |  
By ANDY MEDICI Staff writer   |   Comments

The General Services Administration has rolled out live chat functions on 53 of its multiple-award schedules, the agency said Monday.

The live chat function follows the implementation of GSA’s Enhanced Customer Service Delivery program, aimed at helping agency customers better navigate the schedules system. The program consists of several tiers of support and includes a streamline phone number and email address for all schedules questions.

The chat functions are available on schedules ranging from office supplies to environmental services and cover some of the more popular schedules.

The agency said its enhanced customer service will help boost the use of the schedules by making it easier for agencies to interact with and ask questions of GSA representatives, according to the agency.

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