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Training, culture hamper fed telework efforts

Dec. 17, 2013 - 03:15PM   |  
By MICHAEL HARDY   |   Comments

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Federal agencies are still far from realizing the potential of telework, three years after President Barack Obama signed the Telework Enhancement Act into law, according to a recent study sponsored by Citrix.

The government could be saving $6.4 billion more than it is through allowing employees to work from home or other remote locations, the study concluded. (Download the report.)

According to Citrix, four key themes emerged from the survey of more than 100 government and private-sector leaders with telework responsibilities. They are:

Accountability: Leaders need to learn to manage by results rather than presence, and employees must understand they are accountable for producing results.

Culture Change: In government, “where rules, rank, and command and control management styles are deeply engrained,” the culture changes needed for telework to succeed are especially challenging.

Training: Organizations need some instruction in new ways of thinking to ensure a smooth transition to new strategies.

Technology: The tools to make mobile work a reality are available, but employees must have access to them and know how to use them.

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