Some agencies have reported difficulties implementing the Concur travel system. (Scott Olson / Getty Images)
The General Services Administration has issued a “notice of concern” about the stability and responsiveness of the Concur federal travel electronic booking system for federal agencies.
The Interior Department, which is experiencing problems with the implementation of the system, is working with GSA to make urgent system changes and fix current issues, according to Pam Haze, interior Department deputy assistant secretary, in an April 9 email reported by travel news site Skift.
The Interior Department is also reviewing obtaining compensation for costs incurred by problems in the system, according to the email.
Concur was one of two companies awarded the E-Gov Travel Service 2 contract. CWTSatoTravel is the other. GSA awarded the contract to Concur in 2012, and to CWTSato in 2013.
“As the managing agency for the ETS2 (E-Gov Travel Service 2) master contract, GSA issued a Notice of Concern to Concur regarding their ETS2 service,” the GSA spokesperson said. “Concur was responsive, all major concerns and elements were addressed. Concur’s Corrective Action Plan activity is being closely monitored by GSA,” GSA said in an email.