Mary Davie is assistant commissioner for the Office of Integrated Technology Services in the General Services Administration's Federal Acquisition Service. ()
Five years ago, GSA’s Integrated Technology Services team had an ambitious vision: to create a governmentwide acquisition contract to meet all of the federal government’s IT services needs. But primarily ITS wanted to save time and money by eliminating the need for agencies to create their own contracts. That vision and commitment created the GSA Alliant GWAC.
Today, $16.5 billion and 54 agencies later, Alliant continues to provide IT services contract support for partner agencies. On May 1, 2014, GSA extended the Alliant option period. Agencies can continue to acquire innovative and complex IT services while still receiving Alliant’s same great customer service until April 2019.
The Defense Department and civilian agencies alike use Alliant. Alliant has helped support mission-critical and transformative IT projects for the departments of Homeland Security and State; the Internal Revenue Service; and the Army, Navy, and Air Force, and many more.
Stellar customer service
Industry and federal customers often praise Alliant for its end-to-end stellar customer service and complimentary project scope reviews. Its customer-focused services put Alliant head and shoulders above many other government IT contracts.
Client testimonials note Alliant’s “exceptional” and “unparalleled” customer service and appreciate that “the team responds swiftly to all inquiries,” particularly as “the need to use Alliant has increased.” Another client described the team as “responsive, flexible, and sensitive to our needs” and said, “Without the support of extremely competent GSA contracting staff, there is no way we could have put a contract in place….” Read more Alliant customer testimonials.
As the IT market and emerging new technology evolve, GSA must work with industry and our customers to keep pace. Over the last five years, as advances in federal IT services emerge, the Alliant GWAC Shared Interest Group (SIG), comprising Alliant prime industry partners, works together to stay ahead of the curve.
For example, as the federal government’s interest in moving to cloud-based systems emerged, the SIG worked with a cross-government team to develop sample statements of work (SOWs). These SOWs serve as a valuable roadmap for agencies on how best to acquire, migrate, and integrate cloud systems.
To deliver the best IT solutions to the government, good working relationships with our industry partners are critical. Alliant continues to be recognized as an example of how government and industry can work together to deliver results for the federal government.
We’re not just resting on our laurels; we know there is plenty of work ahead. We continue to be at the forefront of moving government forward through our “prices paid” data initiative, which helps federal buyers negotiate better because they can see what other agencies are paying for IT services.
Not only do we have certain prices paid data available on strategicsourcing.gov so any government employee can conduct better market research and conduct stronger negotiations, but we are also adding more detail, greater capabilities, and increased functionality.
We are also already moving forward with our Alliant 2 strategy. We are engaging both customers and industry partners through GSA’s Interact community to discuss ideas and strategies that will help shape the next-generation Alliant GWAC. We encourage everyone involved with federal IT purchasing to join the conversation.
Looking forward, we’re thrilled with the possibilities of federal IT’s future. Alliant is a solid, tried- and-true program that is always getting better and better. We are committed to providing the services that have helped so many agency customers over the past five years as we develop the next-generation solution.
To learn how GSA can further help your agency with your IT procurements, contact our National IT Customer Services Center by phone at (855) ITaid4U or by e-mail at ITCSC@gsa.gov.