Joint Base Pearl Harbor-Hickam, Hawaii, is one of two sites where DISA is consolidating network operations centers. (File)
The Defense Information Systems Agency is undergoing a consolidation that will collapse four DISA defense information systems network operations centers into two enterprise-level, regional locations.
The two regional locations will be at Scott Air Force Base, Ill., and Joint Base Pearl Harbor-Hickam, Hawaii.
Once the consolidation effort wraps this fall, the gateway service help desk that handles DISA user requests will transition from different tiers of support to a combined service desk that performs request fulfilment, incident management, and day-to-day operations and sustainment, according to an announcement from Lockheed-Martin, which is performing the work for DISA.
“By consolidating regional centers, users of the network will benefit from consistency between tools, technology and procedures,” the announcement stated. “These converging tools and tactics, estimated to be complete by this fall, create standardized processes for the network help desk, call centers and network upgrades.”
The work is part of DISA’s $4.6 billion Global Services Management-Operations contract, awarded to Lockheed in 2012.