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IBM's Watson helps service members return to civilian life

Aug. 6, 2014 - 04:07PM   |  
By MICHAEL HARDY   |   Comments

Members of the military planning a return to civilian life might have a new ally in the search for employment: IBM’s Watson.

The artificial intelligence, famous for playing on TV’s “Jeopardy”—and winning against two human former champions—in 2011, is now part of a pilot program to advise military members on the financial transition back to civilian life.

According to a report on, Watson has analyzed more than 3,000 documents on relevant topics. Now service members can ask questions and receive accurate answers from the computer.

USAA, an insurance and financial services firm that specializes in military needs, is also part of the pilot program.

"This is a continuation of our journey to deliver meaningful advice to our members on digital platforms," Shon Manasco, executive vice president of member experience at USAA, said in a statement. ".. Through this experience, we expect to learn how intelligent assistants like IBM Watson can help service members who may not know exactly where or how to start the daunting transition process."

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