HELP - Frequently Asked Questions

We provide the following FAQ (Frequently Asked Questions) in an effort to help you find an instant answer to some of the most commonly asked questions. We encourage your to read our FAQ to see if your question is addressed.

The Federal Times newspaper

1. What is included with a subscription to Federal Times?
2. What email newsletters are available from Federal Times?
3. How can I subscribe?
4. What is the cost to subscribe?
5. How long will it take for my first issue to arrive?
6. My subscription was set up as a billed order. How can I pay the balance on my account?
7. How can I check the status of my account?
8. How do I renew my subscription?
9. How can I put a temporary hold on delivery?
10. How can I change the information within my account?
11. Where can I find my account number?

Electronic Edition

1. What is the electronic edition?
2. How do I get the electronic edition?
3. Do I need any special software to view the electronic edition?
4. How is the electronic edition different from the print version of the paper?
5. Do I need to subscribe for the whole year in order to access the electronic edition?
6. Will electronic archives be available? If so, will there be a charge to access the archives?
7. Is there a limit on the number of times I can access the electronic edition?
8. What are the system requirements to view the electronic edition?
9. Can a user print just one article?
10. Can I email interesting articles to colleagues?
11. Can I save the electronic edition on portable media?
12. Do I have to be connected to the Internet in order to view the electronic edition?
13. Who can I contact if I have a problem with the electronic edition?

Community Features

1. What community features does the Federal Times website offer?
2. I am a subscriber to Federal Times and I registered for the electronic edition – can I participate in community features using my electronic edition login combination?

The Federal Times Newspaper - Answers:

1. What is included with a subscription to Federal Times?
   
   When you subscribe to Federal Times, you’ll receive weekly issues of the paper, containing news and information on the rapid changes impacting today's federal managers. And not only will you receive the weekly publication, but you’ll also have full access to the Federal Times website and optional delivery of our email newsletters.
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2. What email newsletters are available from Federal Times?
   
   Federal Times This Week - summaries of top stories from the current week's print edition of Federal Times. Delivered each Monday.
   
   Federal Times Daily News Roundup - a daily compilation of top headlines from Federaltimes.com and its popular blog, FedLine.
   
   Federal Times Travel - a monthly compilation of top news and trends affecting federal travelers and travel managers.
   
   Federal Times Facilities, Fleet & Energy - a monthly compilation of top news and trends affecting federal facilities and fleet managers.
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3. How can I subscribe?
   
   Click here to subscribe online or call to speak to a customer service representative. You can reach us at 1-800-368-5718 or 703-750-7400. Hours of operation: 8AM – 8PM Monday through Friday.
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4. What is the cost to subscribe?
   
   The cost for a 37 week subscription to Federal Times can be purchased for $52.00.
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5. How long will it take for my first issue to arrive?
   
   Delivery of the printed newspaper will take two weeks to arrive. Access to the digital edition of the paper will be available immediately.
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6. My subscription was set up as a billed order. How can I pay the balance on my account?
   
   You may pay your balance online by clicking here or by calling our customer service department at 1-800-368-5718 or 703-750-7400.
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7. How can I check the status of my account?
   
   You may check your account status by clicking here.
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8. How do I renew my subscription?
   
   You may renew online by clicking here. You will need to have your account number handy to renew online. The account number can be found above your name on the mailing label of the paper you receive. Alternatively, please feel free to call in your renewal. You can reach us at 1-800-368-5718 or 703-750-7400. Hours of operation: 8AM – 8PM Monday through Friday.
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9. How can I put a temporary hold on delivery?
   
   To temporarily stop delivery of your Federal Times newspaper, please call customer service at 1-800-368-5718.
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10. How can I change the information within my account?
    
    You can change your address information or your login information online by clicking here or by calling us at 1-800-368-5718 or 703-750-7400. Hours of operation: 8AM – 8PM Monday through Friday. Changes to a mailing address take two weeks to reflect in the delivery of your paper.
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11. Where can I find my account number?
    
    Your subscription account number is located on the mailing label of your Federal Times. The label can be found at the bottom of the front cover. The subscription account is the first nine digits between the two # signs above your name. A sample subscription account number is in red below.
    
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Electronic Edition - Answers:

1. What is the electronic edition?
   
   The electronic edition of Federal Times is an exact online replica of the print version. Each week, when a new issue is posted online, you may visit the site to read the electronic edition and enjoy the same articles available to readers of the print edition.
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2. How do I get the electronic edition?
   
   The electronic edition of the paper is posted each Monday to the Federal Times website and links can be found on the main page of the site. Simply click the link and you will have full access to the electronic edition within your web browser - there is no need to download anything.
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3. Do I need any special software to view the electronic edition?
   
   No special software is needed in order to view the electronic edition. The electronic edition can be browsed with any internet-enabled computer with a web browser.
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4. How is the electronic edition different from the print version of the paper?
   
   The electronic edition of Federal Times is an exact replica of the printed version of the paper. Anything found in the print edition will be viewable online.
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5. Do I need to subscribe for the whole year in order to access the electronic edition?
   
   Yes - in order to access the electronic edition, a full subscription must be purchased.
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6. Will electronic archives be available? If so, will there be a charge to access the archives?
   
   We keep an archive of electronic editions. To locate the archives click on the electronic edition link and then use the issue date dropdown menu to select an issue. Archive access is included in the price of your subscription.
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7. Is there a limit on the number of times I can access the electronic edition?
   
   Not at all - please feel free to visit and read the paper as often as you like.
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8. What are the system requirements to view the electronic edition?
   
   Other than Internet connectivity and a current web browser, there are no significant system requirements.
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9. Can a user print just one article?
   
   Yes - when viewing an article via the electronic edition you can simply click the Print icon on the electronic edition toolbar to print a copy.
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10. Can I email interesting articles to colleagues?
    
    Yes, but the recipient must also be a Federal Times subscriber in order to access the article if it resides within the electronic edition.
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11. Can I save the electronic edition on portable media?
    
    We offer the ability to download individual pages via PDF format.
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12. Do I have to be connected to the Internet in order to view the electronic edition?
    
    Because the electronic editions are hosted online, an Internet connection is required. In addition to the default display, we also provide a lower-bandwidth version of the electronic edition for those not on broadband connections.
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13. Who can I contact if I have a problem with the electronic edition?
    
    If you encounter any trouble related to the electronic edition or the Federal Times website in general, please contact online support.
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Community Features - Answers:

1. What community features does the Federal Times website offer?
   
   The Federal Times website offers free access to participate in our discussion forums and post comments to articles on the Federal Times website. If you are interested in participating with the federal community, click here to register.
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2. I am a subscriber to Federal Times and I registered for the electronic edition – can I participate in community features using my electronic edition login combination?
   
   The community features we offer are a separate entity from the electronic edition of the paper. If you wish to read the electronic edition of the paper, you will have to register with your subscription account number. If you wish to register for community features, you will have to register separately.
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