People have strong preferences when it comes to the voice of their digital assistants, according to Accenture Federal Services.

AFS FedPulse conducted a survey in mid-June asking 500 residents in the DC Metro Area their preference on the voice of a digital assistant used by a government agency. The results indicated the residents’ strong opinions.

Photo Credit: AFS FedPulse
The survey showed women are more likely to prefer a digital assistant with a female voice than men, comparing 81 percent versus 50 percent. Along the same lines, 60 percent of participants preferred a young, female, and human sounding voice than other choices.

Photo Credit: AFS FedPulse
Millennials were found to prefer voices that sounded younger compared to Baby Boomers with percentages at two-thirds and one-half. However, Baby Boomers were more likely to prefer a voice using a casual tone than the Millennials who participated.

Photo Credit: AFS FedPulse
In total, 94 percent of those surveyed preferred an assistant that sounded more human, rather than an assistant with a robotic voice.

The survey has an error margin of +/- 4.4 percent.