- Top management should lead efforts to manage declining resources.
- Data analytics should guide decision-making.
- Agencies should develop cost-cutting and cost-avoidance strategies.
GAO looked at ways leadership had helped restructure and cross-train agency workforces to achieve mission objectives; how data-driven process-improvement methodologies had identified efficiency opportunities; and how reviewing service contracts reduced or eliminated nonessential services. However, GAO also found instances where programs were pushed to capacity and timeliness and service levels did decline.
GAO has recommended the agencies involved finalize existing efforts that offer long-term savings and can provide swift response to future economic downturns. Lessons learned will be used to examine and manage other agency programs facing a strained environment.
The full report is available for viewing on GAO's website.