OpinionKnow your customer – as long as it’s not ChinaA proposed 'Know Your Customer' rule seeks to stop adversaries from getting their hands on advanced U.S. cloud and AI technologies.By Paul Rosenzweig7 days ago
OpinionHow to boost customer experience with secure cross-agency data sharingThe Federal Data Strategy directs agencies to assess and proactively address the procedural, regulatory, legal and cultural barriers to sharing data.By Evan Davis10 days ago
Federal retirement processing accelerates, slashing backlog by a thirdFederal employees filed nearly 89,000 retirement applications during the year.By Molly Weisner4 months ago
OpinionHuman-centered design is key to a better federal customer experienceTo enhance the actual experience of constituents and effect meaningful change, it’s essential to understand the federal customer’s journey and pain points.By Rita Breen4 months ago
Biden pitches ‘premium pay’ for federal firefightersPremium pay would apply portal-to-portal, meaning that payment includes time spent before and after actual duties are performed.By Molly Weisner14 months ago
How a human-centric mindset helps agencies deliver essential servicesThe federal government is struggling to improve key customer experience measures including satisfaction and trust.By Frank Antezana14 months ago