Latest "customer service" stories

How a human-centric mindset helps agencies deliver essential services

The federal government is struggling to improve key customer experience measures including satisfaction and trust.

By Frank Antezana

3 months ago

How to take the ‘fear factor’ out of federal IT consolidations

Agencies must regard customer service as a top priority throughout consolidation or they will likely experience problems.

By Cynthia Barreda, NetCentrics

5 years ago