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How a human-centric mindset helps agencies deliver essential services
The federal government is struggling to improve key customer experience measures including satisfaction and trust.
By Frank Antezana
Latest "Executive Order" stories
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Biden makes pay raise for federal employees official
Congress silently endorsed the rate he proposed by not setting an alternative in the omnibus spending bill for fiscal 2023.
Zentera adds ex-NSA cryptologist as adviser amid Biden Zero Trust push
President Joe Biden’s Executive Order 14028 mandates all federal agencies adopt a Zero Trust by the end of fiscal 2024.
By Federal Times staff
Union sues Trump over attacks on feds
A judge will have to determine whether one of three contentious executive orders signed May 25, 2018, that target federal employees oversteps the authority of the president.
By Jessie Bur
Trump goes after feds in latest executive orders
The executive orders make it easier to fire certain feds, while calling for the renegotiation of union contracts and cutting back the use of official time at agencies.
By Jessie Bur
Trump executive order reprioritizes IT leadership authorities
The executive order mandates many chief information officer authorities that have long been required by legislation without widespread success.
By Jessie Bur