Latest ""

Opinion

How to create a trusted generative AI platform for federal processes

Here are three strategies agencies can employ to overcome challenges and create a trusted generative AI platform that will improve citizen services.

By Bob Gaines and Michael Spinali

19 months ago

How a human-centric mindset helps agencies deliver essential services

The federal government is struggling to improve key customer experience measures including satisfaction and trust.

By Frank Antezana

3 years ago

US under Biden will no longer call migrants ‘illegal aliens’

Instead of “illegal aliens,” the employees of CBP and ICE should instead use “undocumented noncitizen” or “undocumented individual,” according to guidelines set by the Biden administration.

5 years ago

Why customer-centered government empowers feds

As agencies strive to improve citizen satisfaction, federal employees will get the chance to voice their opinions on how to create better services.

By Jessie Bur

7 years ago

When delivering citizen services, consistency is key

Conflicting messages remain a major impediment for citizens looking to obtain the right information about government services.

By Kathleen Lear

7 years ago

The robots are here, so welcome them

Intelligent automation tools can enhance government efficiency and citizen engagement.

By Jeffrey C. Steinhoff, Andrew C. Lewis and Kirke E. Everson

7 years ago