Opinion
How government technology can bridge generational workforce gaps
While millennials and Gen Zers are excited to use advanced technology in the workplace, other generations such as Baby Boomers may have limited experience.
By Robert Edelman
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Opinion
Know your customer – as long as it’s not China
A proposed 'Know Your Customer' rule seeks to stop adversaries from getting their hands on advanced U.S. cloud and AI technologies.
By Paul Rosenzweig
Opinion
How to boost customer experience with secure cross-agency data sharing
The Federal Data Strategy directs agencies to assess and proactively address the procedural, regulatory, legal and cultural barriers to sharing data.
By Evan Davis
Federal retirement processing accelerates, slashing backlog by a third
Federal employees filed nearly 89,000 retirement applications during the year.
Opinion
Human-centered design is key to a better federal customer experience
To enhance the actual experience of constituents and effect meaningful change, it’s essential to understand the federal customer’s journey and pain points.
By Rita Breen
How a human-centric mindset helps agencies deliver essential services
The federal government is struggling to improve key customer experience measures including satisfaction and trust.
By Frank Antezana