How a human-centric mindset helps agencies deliver essential servicesThe federal government is struggling to improve key customer experience measures including satisfaction and trust.By Frank Antezana15 months ago
US under Biden will no longer call migrants ‘illegal aliens’Instead of “illegal aliens,” the employees of CBP and ICE should instead use “undocumented noncitizen” or “undocumented individual,” according to guidelines set by the Biden administration.3 years ago
Feds shouldn’t use AI just because it’s cool“AI should not be implemented in government just because it is a new, exciting technology.”By Adam Stone7 years ago