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Opinion
Know your customer – as long as it’s not China
A proposed 'Know Your Customer' rule seeks to stop adversaries from getting their hands on advanced U.S. cloud and AI technologies.
By Paul Rosenzweig
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Opinion
How to boost customer experience with secure cross-agency data sharing
The Federal Data Strategy directs agencies to assess and proactively address the procedural, regulatory, legal and cultural barriers to sharing data.
By Evan Davis
Palantir wins FDA contract to bolster US food supply chain
This U.S. experienced a severe shortage of infant formula this year as a result a global supply chain crisis compounded by an FDA product recall.
By Federal Times staff
Mandate to momentum: Catalyzing customer experience in government
Leaders must adopt the people-centered mindset that the discipline of customer experience requires, focusing not just on citizens and residents but also on the government employees who do the work of serving the public.
By Sydney Heimbrock, Qualtrics
Biden customer service order aims to streamline public service loan forgiveness
The Public Service Loan Forgiveness program, which forgives student loans after prolonged work in the public sector, could become easier to navigate.
By Jessie Bur
New personnel officials signal Biden approach to the federal workforce
The Office of Personnel Management announced the appointment of six officials that will lead aspects of the new administration's workforce efforts.
By Jessie Bur
USDA can play an important role in the Biden approach to climate change
No longer an ancillary participant, USDA will be a leading player in the Biden administration’s climate change plans.
By Peter Makey, Grant Thornton Public Sector
Agencies begin to issue new COVID safety plans
Federal agency plans to protect employees from COVID-19 exposure have taken a more strict approach under the Biden administration than under the Trump administration.
By Jessie Bur
USDA is pursuing ‘rushed and flawed’ reopening plans, according to House members
Plans to further reopen D.C.-area Department of Agriculture offices have raised alarms for employees and members of Congress alike.
By Jessie Bur
New bill would hit the brakes on agency relocations
Legislation introduced in the House and Senate would require agencies to produce a a cost-benefit analysis for any proposed relocations that would impact at least five percent of their workforce.
By Jessie Bur
Federal food drive goes virtual to tackle hunger during the pandemic
The U.S. Department of Agriculture launched a new site to inform federal employees and track donations through the federal government's annual summer food drive.
By Jessie Bur
White House launches a detail program for cyber-skilled feds
Employees that have completed cyber training but not had the chance to practically use their skills can get the chance to work on other agencies' cyber projects.
By Jessie Bur