The General Services Administration plans to release a report on how human-centered design can be most effectively implemented in the federal government, and the agency is seeking public input to inform the contents of that report.

GSA released a request for information Oct. 28 that calls on industry to share capabilities for human-centered design and customer experience.

“We are looking forward to learning more about the capabilities that industry partners can offer agency programs as they accelerate customer-centered experiences across the federal government,” said GSA’s Acting Chief Customer Officer Matt Ford in a news release.

Human-centered design prioritizes the needs of the human user in each step of the design process, ensuring that the end result is both usable and responds to the needs of customers, rather than designers simply assuming what those users want.

GSA plans to use the results of the RFI to inform a federal buying guide and future procurement actions, according to the agency press release.

Responses to the RFI are due to the GSA feedback site by Nov. 18.

Jessie Bur covers the federal workforce and the changes most likely to impact government employees.

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