New Lesson: How diversification really works

New Tricare benefits delayed due to continued contract protest

Improvements will be delayed, including those related to specialty care referrals after a PCS move.
Human-centered design is key to a better federal customer experience

To enhance the actual experience of constituents and effect meaningful change, it’s essential to understand the federal customer’s journey and pain points.
Unknowns about Ukraine gear accountability revealed in watchdog report

An obtained early report illustrates the severe limitations of early accountability measures in tracking and monitoring gear donated to Ukraine.
Senior intel official sexually harassed woman at work, report finds

The overall conduct of William Lietzau created a toxic work environment, the IG report said.