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OPM extends deadline for hiring assessment reform
Agencies will have until the end of 2022 to make sure that their job listings involve more than just a self-assessment to determine whether an applicant has the right qualifications.
Mandate to momentum: Catalyzing customer experience in government
Leaders must adopt the people-centered mindset that the discipline of customer experience requires, focusing not just on citizens and residents but also on the government employees who do the work of serving the public.
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