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Is Veterans Day a federal holiday?
Veterans Day began as Armistice Day in 1919, when President Woodrow Wilson proclaimed it to celebrate the cessation of hostilities during World War I.
Mandate to momentum: Catalyzing customer experience in government
Leaders must adopt the people-centered mindset that the discipline of customer experience requires, focusing not just on citizens and residents but also on the government employees who do the work of serving the public.
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