Latest "modernization" stories

Biden proposes $500 million to upgrade customer service at US agencies

Good customer service has been a cornerstone of the Biden-Harris agenda, and as an idea, it’s simple, speakers said.

By Molly Weisner

9 days ago

Federal agencies stymied by ancient IT infrastructure, staffing woes

Such outdated equipment is a risk, GAO warns, as “malicious actors are becoming more willing and capable of carrying out cyberattacks.”

By Molly Weisner

6 weeks ago

IT report card gives many federal CFO agencies a ‘C’ for management

Where many agencies struggled was in their transition away from legacy telecommunications contracts.

By Molly Weisner

3 months ago

Workforce gaps may hinder federal IT modernization

For one, telework remains a decisive factor in attrition.

By Molly Weisner

3 months ago

Federal agency routers may be vulnerable to cyber attack, survey shows

The U.S. was the country most severely affected by cybercrime in terms of financial damage.

By Molly Weisner

5 months ago

Filling out 10,000 government forms cost public billions, Chamber says

Report found that manual processes cost Americans an estimated $117 billion and government agencies an estimated $38.7 billion every year.

By Molly Weisner

5 months ago

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