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CyberCon 2015: Why it’s worth your time
From tapping commercial best practices to learning from past mistakes, we’ll share tactics for tackling the feds’ biggest challenge.
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How workforce management technology eases budget pressure
Workforce management solutions control operational costs while offering tools to create a more productive work environment.
-
An incremental approach to the citizen experience
If we focus on incremental change within our spans of control, everyone in the agency has the power and responsibility to improve the citizen experience.
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Personnel: The art of sizing to the mission
Every 12 to 18 months leaders realign, reorient, and reshuffle their organizations, with little or no value.
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Customer service lessons from the mattress retailer
A bad retail experience showcases three approaches to customer service.
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Adding data to the discussion
Discussions during the year often rely on assumptions taken for granted, but which are not necessarily true.
-
Making the most of a good scandal
Federal CIO Tony Scott has told audiences that one of his key operating tenets is to never let a good crisis go unexploited.
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The evolving competitive landscape
The past six months have set the stage for a significant competitive shift in the government technology solutions market, as companies adapt to changing procurement dynamics, budget priorities, and public valuation trends.
-
Order to protect workers’ rights might do more harm than good
Nothing matches the entrepreneurial energy found in a room full of small business owners. And little stands to kill that spirit more than an executive order that’s meant to protect workers’ rights, but does so at a price.
-
How to manage for results
The federal government has been moving a long time toward a more results-oriented, performance-based mission approach.
-
CyberCon 2015: Why it’s worth your time
From tapping commercial best practices to learning from past mistakes, we’ll share tactics for tackling the feds’ biggest challenge.
-
How workforce management technology eases budget pressure
Workforce management solutions control operational costs while offering tools to create a more productive work environment.
-
An incremental approach to the citizen experience
If we focus on incremental change within our spans of control, everyone in the agency has the power and responsibility to improve the citizen experience.
-
Personnel: The art of sizing to the mission
Every 12 to 18 months leaders realign, reorient, and reshuffle their organizations, with little or no value.
-
Customer service lessons from the mattress retailer
A bad retail experience showcases three approaches to customer service.
-
Adding data to the discussion
Discussions during the year often rely on assumptions taken for granted, but which are not necessarily true.
-
Making the most of a good scandal
Federal CIO Tony Scott has told audiences that one of his key operating tenets is to never let a good crisis go unexploited.
-
The evolving competitive landscape
The past six months have set the stage for a significant competitive shift in the government technology solutions market, as companies adapt to changing procurement dynamics, budget priorities, and public valuation trends.
-
Order to protect workers’ rights might do more harm than good
Nothing matches the entrepreneurial energy found in a room full of small business owners. And little stands to kill that spirit more than an executive order that’s meant to protect workers’ rights, but does so at a price.
-
How to manage for results
The federal government has been moving a long time toward a more results-oriented, performance-based mission approach.
-
CyberCon 2015: Why it’s worth your time
From tapping commercial best practices to learning from past mistakes, we’ll share tactics for tackling the feds’ biggest challenge.
-
How workforce management technology eases budget pressure
Workforce management solutions control operational costs while offering tools to create a more productive work environment.
-
An incremental approach to the citizen experience
If we focus on incremental change within our spans of control, everyone in the agency has the power and responsibility to improve the citizen experience.
-
Personnel: The art of sizing to the mission
Every 12 to 18 months leaders realign, reorient, and reshuffle their organizations, with little or no value.
-
Customer service lessons from the mattress retailer
A bad retail experience showcases three approaches to customer service.
-
Adding data to the discussion
Discussions during the year often rely on assumptions taken for granted, but which are not necessarily true.
-
Making the most of a good scandal
Federal CIO Tony Scott has told audiences that one of his key operating tenets is to never let a good crisis go unexploited.
-
The evolving competitive landscape
The past six months have set the stage for a significant competitive shift in the government technology solutions market, as companies adapt to changing procurement dynamics, budget priorities, and public valuation trends.
-
Order to protect workers’ rights might do more harm than good
Nothing matches the entrepreneurial energy found in a room full of small business owners. And little stands to kill that spirit more than an executive order that’s meant to protect workers’ rights, but does so at a price.
-
How to manage for results
The federal government has been moving a long time toward a more results-oriented, performance-based mission approach.
