Free download: How agencies benefit from IT infrastructure consolidation

IT & Networks

Citizens want agencies to use AI; they just don’t want it to sound like AI

Many government agencies utilize a digital assistant to provide customer service, but what kind of voice do citizens prefer?
Why is Archives creating fake online identities?

The National Archives and Records Administration has used quantitative data to establish outlines of eight key customer composites that the staff will use to inform decision-making and project prioritization when developing digital properties.
Feds shares guidance to help colleagues transition to cloud networks

A whitepaper has been published detailing the successes, lessons, and feedback on transitioning to cloud networks, in hopes of making it easier for other agencies.
NTIS chief: Commerce data operation is driving government innovation, agency demand

Avi Bender talks about leveraging the Department of Commerce’s datasets to drive innovation.